Simplifying public services for all
Public institutions often face growing demands from citizens struggling to navigate complex administrative systems. mAIté bridges this gap as a multilingual, AI-powered chatbot, providing accurate, accessible, and secure guidance through mobile messaging platforms like WhatsApp and SMS—no downloads or installations needed.
By transforming how citizens interact with public services, mAIté reduces the strain on front-line workers and helps organizations foster trust and satisfaction in their communities.
How mAIté works
Mobile-first, multilingual access
Citizens can ask questions in about 30 languages and receive instant, reliable answers tailored to their needs.
Direct messaging channels
Available through popular platforms like WhatsApp and SMS, ensuring broad accessibility without the need for new apps.
Privacy by design
Built to respect user confidentiality, mAIté never stores personal data.
Key benefits for public service organizations
- Reduce administrative workloads
Minimize time spent addressing repetitive inquiries, allowing staff to focus on critical tasks. - Promote accessibility
Ensure citizens of all linguistic and digital proficiency levels can navigate public services seamlessly. - Enhance trust and citizen satisfaction
Provide consistent, accurate, and transparent information that builds confidence in public institutions. - Get insights
On your used needs and take data-informed decisions to improve impact, efficiency and user satisfaction.
Who benefits from mAIté
- Individuals lacking digital skills
Approximately 40% of adults in Belgium struggle with digital platforms. mAIté empowers them by simplifying access to public services. - Newcomers to Belgium
With over 112,000 new long-term immigrants arriving annually, mAIté supports their integration with localized and understandable guidance.
Why choose mAIté?
Human-centered design
Co-developed with social workers and front-line employees to ensure practical and user-friendly solutions.
Ethical, sustainable and secure
Adheres to EU ethical guidelines and prioritizes user privacy ad applies sustainable IT principles.
Flexible and transparent pricing
We believe in making mAIté accessible to all public service organizations. Our team works closely with you to identify the most cost-effective solution without compromising on service quality.
Pilot programs
Begin with a tailored pilot to test mAIté’s impact on your organization at minimal cost, covering basic operational expenses.
Subscription plans
Creation and management of a dedicated channel designed to match your organization’s size and service needs. Pricing is determined by the number of users and the level of customization required.
Custom and integrated solutions
Need specific features or integrations? We offer bespoke packages to ensure mAIté aligns perfectly with your organization’s goals.
See how mAIté can help your organization
Transform how your organization delivers public services with mAIté. Schedule a demo today to discover how we can reduce workloads, improve citizen interactions, and help build a more inclusive future.